Skip to main content

Low Code Solutions Require High Knowledge



Low code solutions such as Microsoft Flow and PowerApps offer faster development of some types of software solutions.  These products allow non-developers to create solutions or apps for functions such as approvals, routing or even integrating data for multiple systems.

Writing successful solutions, even without coding, requires quite a bit of knowledge and experience.  Here are some of the fundamental areas which are prerequisites:


  1. Understanding business processes. If you do not understand your business process, you cannot automate it.  This means a solid grasp of the data, the steps in the process, and how exceptions and errors are handled.  Normally this knowledge is in the domain of a business analyst.  
  2. Understanding data modeling. Most solutions involve some data storage, so you must understand field types, relationships, and concepts such as normalization to come up with an efficient data model. 
  3. Mastering the low code tool. You must thoroughly understand the product you are using to create the app.  It may have several similar features to accomplish the same task, and you must know enough to choose the right approach.  You can Google your way to learn the tool or go through a more structured training approach.  Microsoft offers extensive free training resources for its products. 
  4. Planning governance. You don't want to go from citizen developer who has the support of the IT department to a rogue shadow developer creating solutions which are not supported. Governance is the set of procedures to manage software solutions so that they are reliable, predicable and supportable. 
  5. Do no harm. You must follow IT practices to test your solutions before they go into production, develop in a non-production environment, document your steps and avoid breaking things.  These are second nature to software developers, but may be new concepts for the citizen developer. 
Developing low code software solutions requires no less discipline than custom software development.  Your IT department can provide vital support in order to make you low code solutions more successful.

For more information, see these related posts:

Popular posts from this blog

PowerApps Portal: The Successor to Microsoft Dynamics Portal

In case you have been reviewing Microsoft's new pricing for its Dynamics products which was released this month and have been unable to find Dynamics Portal, it has been rebranded as PowerApps Portal and shifted to the PowerApps side of the Microsoft product family.


Rebranding the portal product underscores the importance of app scenarios involving external users such as customers and suppliers.  It also provides a simpler interface than Dynamics 365 for occasional users.

The new portal pricing is based on the number of unique users who log into the portal each month (for authenticated users) and on the number of page views for anonymous users.  "A login provides an external authenticated user access to a single portal for up to 24 hours. Multiple logins during the 24-hour period count as 1 billable login. Internal users can be licensed either by the PowerApps per app or per users plans, or a qualifying Dynamics 365 subscription."

Pricing starts at $200/mo. for 100 dail…

ScreenMeet Remote Support Tool for Dynamics 365 Customer Service

I met Lou Guercia when he was president and CEO of Scribe Software, the leading CRM integration tool.  Scribe was acquired by TIBCO Software in 2018.  I recently reconnected with Lou and learned about ScreenMeet, the company he joined as chief operating officer.   The following is a description of the product provided by ScreenMeet:

ScreenMeet is a cloud-based remote support tool designed to integrate with Dynamics 365 Customer Service. By enabling customer service and IT support organizations to address critical technical issues directly from their CRM or ticketing platform, it streamlines the process and provides a fully browser-based support experience.

You can also use ScreenMeet with other CRM products or even on its own without a CRM.

Here is a short video demo of ScreenMeet with Dynamics integration:


ScreenMeet - Cloud-based Remote Support Integrated with Dynamics 365 Customer Support Once integrated with a Dynamics 365 CS organization, the ScreenMeet widget appears on Case pa…

Microsoft PowerApps and Microsoft Flow Licensing for Beginners

NOTE: Since this post was written, Microsoft has updated pricing.  For current pricing, see https://powerapps.microsoft.com/en-us/pricing

Next month marks two years since Microsoft announced the preview of its Flow workflow automation product.  Since then, PowerApps and Microsoft Flow have been gaining in popularity.

We at InfoStrat are receiving more questions from customers on how PowerApps and Flow are licensed by Microsoft.  This is a brief overview with links to authoritative Microsoft resources with all the details.

What are PowerApps and Flow? Microsoft PowerApps is a framework derived from Dynamics 365 (formerly Dynamics CRM) that allow you to build apps either with or without a form interface.  PowerApps works with Microsoft Flow.

Microsoft Flow is is a cloud software tool to build automated workflows that connect to many Microsoft and non-Microsoft systems and services.  For instance, you could write a workflow which would create a record in Dynamics 365 whenever a new file …