Lauren Carlson of Software Advice has published a series of video interviews with Microsoft Dynamics CRM general manager Brad Wilson. State of the CRM Software Market My notes: In last ten years CRM has become a necessity and not optional Value of your company is your customer relationships Social CRM is a new trend Microsoft Dynamics CRM offers four things: a complete suite, flexible configuration and deep customization, user experience, and affordability "Malicious compliance" means barely using a deployed CRM How Can Microsoft Dynamics CRM Partners Survive in the Cloud Era? My notes: ISVs can allow customers to download trials of their CRM solutions. Partners will likely have higher number of leads to handle Likely to close deals without ever meeting the customer in person Smart partners will learn how to handle a larger number of leads and customer trials Majority of services revenue has come from domain expertise and high value consulting What Percentage of
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.