Dynamics CRM 2013 was a much more significant upgrade than the jump from Dynamics CRM 4.0 to Dynamics CRM 2011. It makes the user interface much more contemporary -- so much so that it is jarring to longtime Dynamics CRM users. Once you are over the shock, though, you realize that Dynamics CRM 2013 helps you improve the user experience, and eliminates complaints about the "clickiness" of Dynamics CRM. Another benefit is that Dynamics CRM 2013 includes features in its user interface that required coding in earlier versions of the product. Want multiple versions of forms? mobile forms? conditional fields? All these are in there without the coding required in say Dynamics CRM 4.0. So when you upgrade to Dynamics CRM 2013, analyze before you convert your code -- you may not need it anymore. If you end up making your 2013 version look and behave the same as it did in 4.0 or 2011, you're doing something wrong and not taking advantage of the features of the latest ver
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.