When I took the SAT in high school, we were asked what career we planned to pursue. I said I wanted to be a doctor. Now, after over thirty years in international affairs and information technology, I am becoming more like a doctor after all. No, I'm not healing anyone and my medical knowledge is not immense. I'm just becoming more like a doctor in the way that nearly everyone I work with is behaving like a traditional doctor. First, we all have today's equivalent of a pager -- the smartphone. Can you resist the urge to check on important new text messages or emails during an elevator ride? At a stoplight? Has the urgency of all tasks increased in proportion to the speed of communications? It's no longer sufficient to make phone calls; now I have to make an appointment to make a phone call via email. I have close business associates who will send me appointments for calls rather than call me. We then go back and forth on the appointment to nail down
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.