We are putting the final touches on a white paper about using Dynamics CRM to develop line of business solutions (Microsoft calls this xRM), so here is a preview of the highlights. Budgets are tight for government at all levels, and agencies are forced to do more with less. This is nearly always true but has become more acute since the 2008 economic slowdown and more recently with failure to pass federal budgets and resolve the federal debt. Information Technology (IT) is part of the problem, because government processes are so specialized that commercial software geared to other industries such as manufacturing or retail simply won't cut it for government. The most common approach for these solutions has been custom software development -- the IT equivalent of tailor-made suits. My company InfoStrat has been in the custom development business for 26 years, but about five years ago we found a new alternative that makes sense for many government solutions. Instead
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.