This is the latest installment of ruminations on cost estimating for Dynamics CRM projects. Now that your xRM solution is in place and you have determined what kind of support you need to keep it alive, is that all there is? For some customers, maintenance is the last item that requires professional services. But building a software solution isn't usually like building a stone obelisk and placing it in the middle of your piazza. For most people, it's more like planting a garden, and will require not only tending but will evolve over time based on which plants thrive. The future may bring changes that require modifications to the solution. Government agencies must ensure that their policies and procedures are consistent with laws and regulations which are constantly changing. This regulatory compliance is not optional. What if you come up with an improved business process and want to reflect it in your CRM solution? Such changes could affect the data model, automat
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.