Since software is my business, I am obliged to attend quite a few software demonstrations. I was reminded last week of a rule that is all too easy to forget when you are running a demo: it's not about you, it's about what the audience needs. When you give a demo, do not feel obliged to cover every feature and suppress questions until you finish. Your audience comes to the demo with expectations and sometimes prior knowledge of your product, so listen to their feedback. Speed up or skip sections that they have already seen, and go to the areas that they care about the most. Too often I feel like the presenter of a software demo thinks he is being paid on a per-feature basis, and most bring all of us in the audience along with him. Nothing good comes from this approach. If we wanted to see an exhaustive list of features rather than participate in a conversation with a human being, we might be tempted to read the manual or watch a training video instead. Consider what
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.