I don't know whether someone has already proclaimed this law, but I have observed that the number of home help desk issues that I face is directly related to the number of devices that I own. When I say help desk, I really mean things I need to look up online and troubleshoot either for myself or for friends and family. I have many devices and software products that help me be more productive, including a home laptop, a giant multimedia laptop, a netbook for mobility, an iPad, a Droid phone, a Kindle, multiple MP3 players and more. These devices perform most of their functions simply and reliably, but I am not content with that. I demand that they do something which was not quite what their makers had in mind. I want to connect to a new data source, reformat the way something is presented, or make things work together that were made by different vendors or by the same vendor at different times. I want so much to be productive that I don't take the time to learn ne
From the vice president of the InfoStrat division of Serenic Software, thoughts on digital transformation, marketing automation, customer relationship management, Microsoft Dynamics 365 (formerly CRM), government contracting, customer service and more. For breaking news, follow me on Twitter @jamestownsend and for more depth see the InfoStrat website at www.infostrat.com