On October 9, 2017, Microsoft released a migration tool to help its Parature customer service customers migrate to Microsoft Dynamics 365 . This blog post is a continuation of the first post in the Parature migration series . The Parature migration tool provides capabilities to export data from Parature, map the data to Dynamics 365 fields, and configure a Dynamics 365 portal to replace the Parature customer service portal functionality. The tool is accompanied by training videos. In order to use the migration tool, you must be a Parature customer and request access from Microsoft technical support. The tool is tied to your specific instance of Parature, so it requires configuration by Microsoft before you can use it. It includes solutions that are installed in your instance of Dynamics 365. Microsoft provides mapping of fields for entities such as contacts, accounts, cases (trouble tickets) and knowledge base articles. In addition, the tool supports mapping of your cus
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.