Microsoft Dynamics CRM capabilities have grown significantly in the 2016 version, and it's not easy to keep up with all the new products and features that Microsoft has bundled into Dynamics CRM Online. With Microsoft Social Engagement, you can listen, analyze, and drive engagement all within Microsoft Dynamics CRM, Microsoft Dynamics Marketing, or standalone. This capability enables you to learn more about your customers and find better ways to drive engagement and improve customer satisfaction. Social Engagement supports 20 languages and covers a broad range of sources including Twitter, Facebook, videos, blogs, news syndication and RSS sources. Using the tool can help you spot trends, receive alerts and identify your key influencers. Check out this video for an overview of some of the new features in Microsoft Social Engagement 2016: Many organizations monitor Twitter for customer service cases, such as this tweet. You can drive customer issues from social
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.