For many years, software applications have competed with one another by adding features. Every version would promise new power and flexibility, and the inevitable charts comparing features grew with each version. This lead to excellent, comprehensive products but in some cases also created bloated, slow applications that were hard to use and learn. Mobile apps have changed this paradigm. Ease of use now trumps functionality in driving new users to adopt apps. The most popular apps are often breathtakingly simple. You only get one shot at a first impression with your app, so try and resist loading it down with too many features. Hold back and add some later as you track the usage behavior of your users. You will get more credit for adding or changing the app later than for guessing wrong out of the gate. If the scope of what you are trying to do with your app defies simplification, one approach is to split the functionality into two or more apps, striving to make each o
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.