I have been working with Microsoft Dynamics 365 since it was called Dynamics CRM. The product was so successful that Microsoft took what was once three CRM products in one (sales, marketing, and customer service) and broke it into separate solutions along with introducing new apps including Field Service and Project Service. Microsoft also brought its preferred accounting products Dynamics AX and NAV into the cloud Dynamics 365 world. I have written in other posts about each of these apps and how to understand pricing the individual apps and bundles. This blog post is not to complain about how the products have been renamed, sliced and diced into new offerings. My topic today is how the proliferation of cloud offerings, even from a single vendor such as Microsoft, has created a need for more business analysis to determine which subscriptions, apps and features you should include in your implementation. When you add the ability to integrate cloud services from other vendors such
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.