by James Townsend Microsoft has recently added a new support option for its enterprise customers: Microsoft Unified Support . This offering is in addition to the Microsoft Premier service offering which may be familiar to large organizations that rely on Microsoft software. Microsoft Unified Support is designed to reduce downtime through on demand risk assessments, improve productivity through enhanced user training, and streamline access to technical support through a customer organization. According to a commissioned study by Forrester Research , Unified Support can produce a return on investment of 130 percent, and reduce downtime by 65 percent. Unified Support is priced based on the Microsoft software owned and Microsoft cloud services consumed by a customer. Contact your Microsoft sales rep to learn more or get a quotation for Unified Support.
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.