Microsoft offers several premium support options in addition to standard technical support for Dynamics 365 subscribers. One of the newest is Professional Direct Support . This plan is available for customers with 20 or more users. This support plan offers faster (one hour) response time and access to not only break/fix resources but help with " light advisory, upgrade and release readiness, case wellness, enhanced service incident handling, and escalation assistance". For more on Dynamics support options, start here . See also Enhanced Support for Dynamics 365
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.