We are often asked what is the difference between a software product and a solution accelerator such as Microsoft Stimulus360 or Microsoft Grants Manager Plus (formerly called Grants360). The distinction is important because confusing solution accelerators (also called templates or solutions) with products leads to unmet expectations. All of us are familiar with software products such as Word, Excel or Outlook. These products contain features and do certain tasks for us. While they allow for some configuration and personalization of preferences, they essentially work the same way for all users. This is acceptable because word processing and email are largely similar for users in many industries. My Exchange and Outlook setup may be bigger or smaller than an organization, but essentially the user experience is the same. Products usually come with prescriptions on how they are installed and configured, and this process is made as easy as possible. For some products. it is a
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.