Businesses and government have adopted off-the-shelf software, especially cloud software products, to avoid the cost and technical risk which have often accompanied custom software development. This means that software vendors control the user experience such as navigation, menus, colors, fonts, and all other aspects of the products. Faced with rapid innovation and competition, cloud software vendors are introducing updates at an increasingly rapid pace, forcing users to relearn on the fly. Browser-based solutions also embody the behavior of the specific browser each user chooses, such as Chrome or Microsoft Edge. In some cases, you may not like the most recent version, or an update may be disruptive to your user community. Should you write code to recreate the previous interface? Or circumvent the default behavior of the browser or the app? My experience is that resistance to the user interface of a commercial product is largely futile. Accepting changes introduced by the ve
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.