Skip to main content

Estimating the Cost of Dynamics CRM Implementations: Part 8 -- Future Enhancements

This is the latest installment of ruminations on cost estimating for Dynamics CRM projects. Now that your xRM solution is in place and you have determined what kind of support you need to keep it alive, is that all there is?

For some customers, maintenance is the last item that requires professional services.   But building a software solution isn't usually like building a stone obelisk and placing it in the middle of your piazza.  For most people, it's more like planting a garden, and will require not only tending but will evolve over time based on which plants thrive.

The future may bring changes that require modifications to the solution.  Government agencies must ensure that their policies and procedures are consistent with laws and regulations which are constantly changing.   This regulatory compliance is not optional.

What if you come up with an improved business process and want to reflect it in your CRM solution?   Such changes could affect the data model, automated workflows and reports.  

In order to control the cost and disruptions of change, you may want to set up a release schedule to set expectations of users who request enhancements.    Over the course of an implementation you may move to less frequent releases. 

Don't forget that changes require notifications to users and sometimes refresher training.   A mechanism to solicit user feedback can identify ways to improve and boost user satisfaction at the same time. 

See our Dynamics CRM implementation cost calculator

Popular posts from this blog

The DATA Act Driving Grant Management Automation

The Digital Accountability and Transparency Act enacted in May 2014 calls for making spending data available in open, standardized formats to be published online.  It is a continuation of transparency initiatives and lessons learned with experiences such as grants.gov, the 2009 economic stimulus under the Recovery Act and the spending site USASpending.gov.

Government grantees will have significant new administrative responsibilities.  Many organizations that were tracking grants in spreadsheets or documents will have to adopt more sophisticated automated grant management systems such as Microsoft Grants Manager to keep up with reporting rules.

For profit companies will lose some privacy as a result of this law.  Grant recipients will be required to disclose information including officer salaries.

Continued improvements to publishing grant opportunities such as grants.gov may make it easier to find grants. These reforms together are designed to improve the effectiveness of grant prog…

Dynamics 365 for Government Contractors (GovCon) Frequently Asked Questions (FAQ)

One of InfoStrat's most popular solutions is Dynamics 365 for Government Contractors (GovCon).



Here are some answers to frequently asked question on this solution:
Can I add new fields to the solution?  -- Yes, the solution is fully customizable and you can add your own new fields to any form, view or report.Does Dynamics 365 for GovCon work on mobile devices?  -- Yes, Microsoft offers mobile apps for all the most popular platforms including iPhone, iPad, and Android phone and tablets.Does Dynamics 365 connect with bid data systems such as Deltek and Onvia?  -- Some information services, such as Onvia, offer integration with Dynamics 365.  Others require third party solutions such as the InfoStrat integration with Deltek GovWin IQ.What do customers typically customize for their unique requirements? -- Not all contractors follow the same steps in the capture process.  Most clients will tailor the business process to add or remove steps in order to match their sales methodology.  Of…

InfoStrat Joins Microsoft CityNext

This month my company InfoStrat announced its participation in Microsoft CityNext, a global initiative empowering cities, businesses and citizens to re-imagine their futures and cultivate vibrant communities. Through the Microsoft CityNext initiative, Microsoft and InfoStrat will help leaders to do “new with less,” by combining the power of technology with innovative ideas to connect  governments, businesses and citizens with city services that increase efficiencies, reduce costs, foster a more sustainable environment and cultivate communities where people thrive.
In a recent study, IDC named Microsoft the most trusted smart-city vendor. "Whether it's traffic congestion, citizen services, energy efficiency or operating costs, our Microsoft CityNext partners are equipped to tackle whatever problem or priority local governments want to address. Microsoft’s IDC smart-city scores are really a credit to our partners, which leverage our trusted cloud platform, powerful data analytic…