As Dylan Haskins reported in his blog, David Yack the CTO of Colorado Technology Consultants, published a book a few weeks ago called CRM as a Rapid Development Platform.
As I talk with clients and technologists, I'm finding more and more creative uses to which they are applying Dynamics CRM. For instance, this year alone I have seen public sector solutions such as:
- Government recruiting
- Consumer fraud case management
- Electronic permitting
- Task management
- Event management
- Asset management
- Nuisance abatement
- Contagious disease tracking, and
- Field inspection
For public sector, the stakes are high. It is not hard to find prominent examples of failed IT projects that cost tens or even hundreds of millions of dollars. Would CRM have prevented these trainwrecks? Hard to say, but there is potential for significant cost (and time) savings by using this development platform. Visionary government IT professionals will certainly evaluate this option and compare it to traditional custom development.