Skip to main content

Microsoft Dynamics 365 Webinar Questions



Yesterday I conducted a webinar on Microsoft Dynamics 365, a family of Microsoft business products for sales, marketing, customer service, accounting, and more.

For those who were unable to join the webinar or who don't want to listen to the full recording, here are the top questions and answers:
  1. Are these solutions all in the same place or are they separate solutions integrated seamlessly? -- Dynamics 365 is integrated with Office 365, so it is available in one place with the same login and administrative console
  2. What about an xRM solution that might use very little in terms of in-the-box Sales or Marketing functionality? How would this translate and be licensed? -- Microsoft offers Dynamics 365 PowerApps for this scenario, at a lower cost than Dynamics 365 Sales and other apps. 
  3. Does Power Apps still have accounts/contacts? -- Yes, it still has these shared entities but does not include those dedicated to functions such as Opportunities for Dynamics 365 Sales. 
  4. Does Dynamics 365 Field Service offer truck routing? -- Yes, it includes routing, a dispatcher console and mobile apps for field workers.
  5. Is there Dynamics 365 pricing for Non Profits? Yes, Microsoft offers special pricing for charities. Qualifying organizations can purchase Dynamics 365 Plan 1 for $28.75/user/mo. which is less than one third the commercial price (depending on volume discount). 
  6. Can I move from Business edition to Enterprise edition easily if I'm just using CRM capability? -- Yes, you can mix and match Dynamics 365 subscriptions and move from one edition to the other. 
  7. If you have an existing solution xRM, is there a migration that must be performed in terms of customization or data to transfer your system into one of the newer versions/apps such as PowerApps? Or is this automatic and only the licensing changes? -- There is no technical migration task for moving to Dynamics 365 from the current version of Dynamics CRM Online. 
  8. Another Vendor told me On-premise was not the way Microsoft are going,   Is it going away? -- Microsoft is not abandoning support for on premises deployments.  Customers have the option of cloud or on premises deployment for most products. 
  9. Is it just the same product with a new name and an integration to ERPplus and the App concept? -- Microsoft has morphed Dynamics CRM into Dynamics 365 apps, and these apps will be evolved in the future.  The Dynamics CRM roadmap has become the Dynamics 365 roadmap. 
  10. Do Enterprise and Business editions both use the same data model? -- Yes, the Common Data Model is used across all the Dynamics 365 products. 
For more of my posts on Dynamics 365:

Dynamics 365 Shows Microsoft's Bold Vision

Microsoft Dynamics 365 Pricing: 6 Reasons Not to Panic

Dynamics 365 and xRM: What Comes Next?

Understanding Microsoft AppSource and Dynamics 365
http://blogs.infostrat.com/2016/07/understand-microsoft-appsource-and.html

Microsoft Dynamics 365 Team Members Subscriptions

Popular posts from this blog

Key Concepts for Microsoft Dynamics 365: Tenant, Instance, App and Solution

Updated 8/15/2022 To understand Microsoft Dynamics 365 (formerly Dynamics CRM) and Power Apps, you need to learn some new terms and concepts that may be a bit different from what you know from databases and solutions that are hosted on premises.  These concepts also apply to Power Apps.  The main difference is that with Power Apps you are not starting with a Microsoft app but more of a blank canvas for your custom apps.  This post introduces some key terms and how these concepts are important for planning your implementation. While Dynamics 365 is still available on premises, it is most commonly deployed on the Microsoft cloud.  This blog post discusses only cloud implementations. Microsoft has multiple clouds such as commercial and government community clouds in several countries. We start with a Microsoft tenant .  A tenant is the account you create in the Microsoft Online Services environment (such as Office 365) when you sign up for a subscription. A tenant contains uni

Understanding Dynamics 365 and Office 365 Admin Roles

Managing Dynamics 365 instances If you run Microsoft Dynamics 365 (formerly Dynamics CRM) in the Microsoft cloud, you need to understand how your Dynamics instances relate to Office 365 and choose which of your administrators receives which roles and permissions to manage Dynamics 365. In on premises deployments, your network administrator would create and delete user accounts.  The Dynamics 365 admin would then assign permissions to users in Dynamics 365. This post explains three administrator roles: Office 365 Global Administrator Dynamics 365 System Administrator Dynamics 365 Service Administrator You may think that the Dynamics 365 system administrator would have power to do all the actions needed to manage Dynamics 365, but this is not the case. What's different in Microsoft cloud deployments is that licenses and user accounts are managed in Office 365 by an Office 365 Global Administrator.  This role is analogous to a network administrator for an on premises

My Favorite Microsoft Power Apps Bloggers and their Blogs

  by James Townsend Updated 7/5/2022 Microsoft Power Apps is one of my favorite subjects, and I enjoy reading blog posts from members of this thriving technical community.  Here are some of my favorite bloggers and their blogs: The Official Microsoft Power Apps Blog   I have to start with the official Microsoft Power Apps blog.  It has many contributors, largely Microsoft program manager, including frequent posters Denise Moran ,  Greg Lindhorst , Kartik Kanakasabesan , and  Adrian Orth .  This is the place to go for product announcements, updates and technical how-to for a broad range of Power Apps topics.  April Dunnam April Dunnam was formerly focused on SharePoint and now devoting herself to Power Platform.  April offers highly understandable explanations of Power Platform, Dataverse and other top Power Apps topics. She joined Microsoft in late 2019 and has a thriving YouTube channel .  Carl De Souza Power Apps Blog and eBook This is one of the most extensive and best organized blo