Yesterday I conducted a webinar on Microsoft Dynamics 365, a family of Microsoft business products for sales, marketing, customer service, accounting, and more.
For those who were unable to join the webinar or who don't want to listen to the full recording, here are the top questions and answers:
- Are these solutions all in the same place or are they separate solutions integrated seamlessly? -- Dynamics 365 is integrated with Office 365, so it is available in one place with the same login and administrative console.
- What about an xRM solution that might use very little in terms of in-the-box Sales or Marketing functionality? How would this translate and be licensed? -- Microsoft offers Dynamics 365 PowerApps for this scenario, at a lower cost than Dynamics 365 Sales and other apps.
- Does Power Apps still have accounts/contacts? -- Yes, it still has these shared entities but does not include those dedicated to functions such as Opportunities for Dynamics 365 Sales.
- Does Dynamics 365 Field Service offer truck routing? -- Yes, it includes routing, a dispatcher console and mobile apps for field workers.
- Is there Dynamics 365 pricing for Non Profits? Yes, Microsoft offers special pricing for charities. Qualifying organizations can purchase Dynamics 365 Plan 1 for $28.75/user/mo. which is less than one third the commercial price (depending on volume discount).
- Can I move from Business edition to Enterprise edition easily if I'm just using CRM capability? -- Yes, you can mix and match Dynamics 365 subscriptions and move from one edition to the other.
- If you have an existing solution xRM, is there a migration that must be performed in terms of customization or data to transfer your system into one of the newer versions/apps such as PowerApps? Or is this automatic and only the licensing changes? -- There is no technical migration task for moving to Dynamics 365 from the current version of Dynamics CRM Online.
- Another Vendor told me On-premise was not the way Microsoft are going, Is it going away? -- Microsoft is not abandoning support for on premises deployments. Customers have the option of cloud or on premises deployment for most products.
- Is it just the same product with a new name and an integration to ERPplus and the App concept? -- Microsoft has morphed Dynamics CRM into Dynamics 365 apps, and these apps will be evolved in the future. The Dynamics CRM roadmap has become the Dynamics 365 roadmap.
- Do Enterprise and Business editions both use the same data model? -- Yes, the Common Data Model is used across all the Dynamics 365 products.
Microsoft Dynamics 365 Team Members Subscriptions
You may view the full webinar here: