InfoStrat Case Study: Victim Notification for State of Texas

by James Townsend

InfoStrat, a division of Serenic, specializes in government software solutions. Some of these solutions are for applications you may not have thought of, such as victim notification.

The Texas Department of Criminal Justice (TDCJ) Victim Services Division provides notifications to victims of crimes and their supporters about changes in offender custody and status.

Business Situation

TDCJ called for a state of the art information management system to administer accurate, personalized and timely alerts to keep registrants informed of the Department's offender decisions. In addition, the system needed to provide easy access to client service information in order to demonstrate the fulfillment of grant funding organization requirements.

Solution

InfoStrat implemented the SAVIN360 solution based on Microsoft Dynamics 365 (formerly CRM) in conjunction with an integrated portal for alert registration. TDCJ IVSS uses cloud-based call center services, email notification, text message, text to speech and robo-calling. The system allows for customization of automatic notification schedules, and templates can be easily adapted to keep up with changes in notification laws.

The Results

In addition to improved flexibility, timeliness, personalization and victim services reporting capabilities, the new IVSS enables Victim Services Division staff to easily access, sort and export client service information, giving grant funding organizations quick proof the agency is meeting its client service goals. Information that previously took days to generate can now be accessed in minutes due to compatibility with Microsoft Excel and Outlook.

The new system was acquired and implemented in only three months.

According to Bryan Collier, Executive Director, Texas Department of Criminal Justice, "The IVSS puts us at a very high bar. I think we have the best victim services division in the country, but our new software system is at the top. Other states have been asking ever since we began the process and I think you’ll see this system rolled out across the country based on what we’ve learned in Texas."

Read more in the announcement from our customer, the Texas Department of Criminal Justice. For more on SAVIN360, see the solution page.

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