Microsoft offers a migration tool to make it easier to export data from Parature.
For a look at how Microsoft Dynamics 365 handles customer service and field service, watch this video:
To migrate to Dynamics 365, start by purchasing a subscription to Dynamics 365 for Customer Service. You can then use the Parature migration tool to perform a test export of your data, and import the data into Dynamics.
Many of the data elements and business processes map directly from Parature to Dynamics 365, but some key features are different, and the programming model to extend and customize the solution is not what was used in Parature. Microsoft dropped the live chat feature and is now referring customers to the CafeX Live Assist add-in for live chat and co-browse. Here is a demo of Live Assist:
I don't lightly say that time is limited for migration to a new version or product, but the impending discontinuation of Parature calls for customers to move quickly or come up short for a customer service solution.