Microsoft Dynamics Employee Self-Service: New Version Released

Employees can save time with better access to information on how to do their jobs.

Microsoft has released a new version of their Employee Self-Service (ESS) solution, updated to be based on Dynamics 365. Dynamics ESS is a knowledge management tool based on the Knowledge Base features of Dynamics 365 Customer Service. In December 2015, Microsoft released a prior version of Employee Self-Service based on Dynamics Parature, a product whose planned retirement in 2020 was announced in 2016. The latest version incorporates significant enhancements based on Parature technology which has been incorporated into Dynamics 365.

Information technology departments are likely to be the first adopters of Dynamics ESS, to supplement their intranets and help desks in order to reduce the number of trouble tickets and provide 24-hour coverage when their help desk resources are limited.

Dynamics ESS works in Office 365 to look up answers in Word or Outlook

Users can access the information in the Dynamics Knowledge Base through Office 365, such as looking up an answer directly inside Outlook when responding to an email inquiry, or even in Microsoft Word.

Dynamics Employee Self-Service can complement your SharePoint intranet. The solution is simple to deploy, but the main challenge, as with most knowledge management projects, is to populate the knowledge base and make company rules and guidance more explicit and accessible.

Dynamics ESS works on mobile devices

If you already are a subscriber to Dynamics 365 Enterprise, you can enable Dynamics ESS from the Dynamics 365 Administration Center (which is accessed from the Office 365 admin page:

When you initiate Dynamics ESS, a new Dynamics Portal will be created, and the link will be displayed which you can share with your users. Users in your company can access ESS with the affordable Team Member subscription for Dynamics 365.

For more information, download the overview document or contact my company InfoStrat for our Dynamics ESS Quick Start or watch the video demo.

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