Skip to main content

Microsoft Dynamics Employee Self-Service: New Version Released

Employees can save time with better access to information on how to do their jobs. 
Microsoft has released a new version of their Employee Self-Service (ESS) solution, updated to be based on  Dynamics 365.  Dynamics ESS is a knowledge management tool based on the Knowledge Base features of Dynamics 365 Customer Service. In December 2015, Microsoft released a prior version of Employee Self-Service based on Dynamics Parature, a product whose planned retirement in 2020 was announced in 2016.  The latest version incorporates significant enhancements based on Parature technology which has been incorporated into Dynamics 365.

Information technology departments are likely to be the first adopters of Dynamics ESS, to supplement their intranets and help desks in order to reduce the number of trouble tickets and provide 24-hour coverage when their help desk resources are limited.

Dynamics ESS works in Office 365 to look up answers in Word or Outlook
Users can access the information in the Dynamics Knowledge Base through Office 365, such as looking up an answer directly inside Outlook when responding to an email inquiry, or even in Microsoft Word.

Dynamics Employee Self-Service can complement your SharePoint intranet. The solution is simple to deploy, but the main challenge, as with most knowledge management projects, is to populate the knowledge base and make company rules and guidance more explicit and accessible.

Dynamics ESS works on mobile devices
If you already are a subscriber to Dynamics 365 Enterprise, you can enable Dynamics ESS from the Dynamics 365 Administration Center (which is accessed from the Office 365 admin page:


When you initiate Dynamics ESS, a new Dynamics Portal will be created, and the link will be displayed which you can share with your users.  Users in your company can access ESS with the affordable Team Member subscription for Dynamics 365.

For more information, download the overview document or contact my company InfoStrat for our Dynamics ESS Quick Start or watch the video demo.

Popular posts from this blog

The DATA Act Driving Grant Management Automation

The Digital Accountability and Transparency Act enacted in May 2014 calls for making spending data available in open, standardized formats to be published online.  It is a continuation of transparency initiatives and lessons learned with experiences such as grants.gov, the 2009 economic stimulus under the Recovery Act and the spending site USASpending.gov.

Government grantees will have significant new administrative responsibilities.  Many organizations that were tracking grants in spreadsheets or documents will have to adopt more sophisticated automated grant management systems such as Microsoft Grants Manager to keep up with reporting rules.

For profit companies will lose some privacy as a result of this law.  Grant recipients will be required to disclose information including officer salaries.

Continued improvements to publishing grant opportunities such as grants.gov may make it easier to find grants. These reforms together are designed to improve the effectiveness of grant prog…
Read more

Dynamics 365 for Government Contractors (GovCon) Frequently Asked Questions (FAQ)

One of InfoStrat's most popular solutions is Dynamics 365 for Government Contractors (GovCon).



Here are some answers to frequently asked question on this solution:
Can I add new fields to the solution?  -- Yes, the solution is fully customizable and you can add your own new fields to any form, view or report.Does Dynamics 365 for GovCon work on mobile devices?  -- Yes, Microsoft offers mobile apps for all the most popular platforms including iPhone, iPad, and Android phone and tablets.Does Dynamics 365 connect with bid data systems such as Deltek and Onvia?  -- Some information services, such as Onvia, offer integration with Dynamics 365.  Others require third party solutions such as the InfoStrat integration with Deltek GovWin IQ.What do customers typically customize for their unique requirements? -- Not all contractors follow the same steps in the capture process.  Most clients will tailor the business process to add or remove steps in order to match their sales methodology.  Of…
Read more

InfoStrat Joins Microsoft CityNext

This month my company InfoStrat announced its participation in Microsoft CityNext, a global initiative empowering cities, businesses and citizens to re-imagine their futures and cultivate vibrant communities. Through the Microsoft CityNext initiative, Microsoft and InfoStrat will help leaders to do “new with less,” by combining the power of technology with innovative ideas to connect  governments, businesses and citizens with city services that increase efficiencies, reduce costs, foster a more sustainable environment and cultivate communities where people thrive.
In a recent study, IDC named Microsoft the most trusted smart-city vendor. "Whether it's traffic congestion, citizen services, energy efficiency or operating costs, our Microsoft CityNext partners are equipped to tackle whatever problem or priority local governments want to address. Microsoft’s IDC smart-city scores are really a credit to our partners, which leverage our trusted cloud platform, powerful data analytic…
Read more