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Showing posts from September, 2020

Solicitations for Cloud Computing Need to Reflect Cloud Reality

For several years the information technology industry has been migrating from traditional, on premises deployment of software in the data center to cloud computing hosted by industry leaders such as Amazon Web Services and Microsoft Azure.  Solicitations for new software often fail to reflect the reality of cloud computing.Here are some of the ways that solicitations (also called tenders and requests for proposals) miss the mark:Asking for hardware requirements.  Cloud solutions do not require server hardware, but often the solicitation includes hardware questions and specifications. Unrealistic availability goals. Availability of servers is usually stated in terms of the percentage of uptime. Some solicitations call for 99.999% uptime.  This amounts to a bit over 5 minutes downtime in a year.  The total availability of a system is calculated as the product of all the availability service level agreements (SLAs) of its constituent elements.  AWS and Microsoft offer different SLAs for …

Personalize Your Sales Process with CRM

Sales force automation is one of the most popular apps of customer relationship management (CRM).  Whether you choose Microsoft Dynamics 365, Salesforce, or another CRM product, sales is likely near the top of your priorities. What makes a sales organization successful, however, varies significantly from one company to another based on the targeted sales segments and the position of the company within its industry.  Companies that sell direct to consumers online may receive a large number of leads through search ads or email marketing campaigns, and deals may be closed without labor-extensive interactions such as phone calls or meetings which may be appropriate for large-ticket items such as finding commercial real estate or purchasing expensive information technology solutions.   Large companies with dominant positions in their industry may take a different sales approach than startups trying to break into a new market. 
The differences in sales processes mean that optimizing your CRM …

Energize your Intranet with Microsoft Power Apps and Customer Voice

This is a followup to my earlier post "Replacing Microsoft InfoPath with Power Apps" which discussed the discontinuation of the InfoPath form tool which was previously used in conjunction with SharePoint for many internal corporate applications typical on an intranet. Since then, Microsoft renamed the Forms Pro product Dynamics 365 Customer Voice. This is not to be confused with Microsoft's Voice of the Customer product which was deprecated in July 2020 to be replaced by Forms Pro. Power Apps is the platform on which Microsoft Dynamics 365 apps, at least those apps derived from what was formerly called Dynamics CRM, are built.  You can use Power Apps to create two types of apps -- canvas apps which are designed in a drag-and-drop fashion for relatively simple standalone needs and model-driven apps which are based on the Dynamics 365 Unified Interface and which can support sophisticated workflows in the same way that they are handled by Dynamics 365. I feel that intranets…