Skip to main content

Startups: Please Disrupt the Public Sector

Startups have successfully disrupted many well entrenched business models, from the automobile industry to the food we eat and what we wear.  So far, startups have had much less of an impact on government.

When will startups focus their efforts on changing the way government agencies serve the public?

Many processes are ripe for disruption:
  1. Government procurement is costly, slow, and inefficient.  Many of the processes designed to enhance competition and provide business opportunities to small companies have produced the opposite of the desired result, creating barriers to competition, rewarding unscrupulous contractors and saddling agencies with failed products and projects. 
  2. Customer service and customer satisfaction have improved in many industries but not so much in government services. Wouldn't new approaches to customer service reduce cost along with better citizen satisfaction?
  3. New channels for customer service.  In a related point, while some government agencies are embracing social media, many have a long way to go.  Do government agencies need their own official social networks?
  4. Mobile apps.  I use mobile apps for parking and also for some museum exhibits, but there is much potential for new apps.
  5. Grants. Government grants are an increasingly important mechanism to fund programs, but grant application and reporting processes are largely manual.  Improved tracking can enhance accountability, and deep learning could tie results to expenditures and lead to more efficient spending.  
I'm sure that many initiatives are underway that are not visible to me, but if there is a sector ripe for change, it is in the public sector. 


Popular posts from this blog

Key Concepts for Microsoft Dynamics 365: Tenant, Instance, App and Solution

To understand Microsoft Dynamics 365 (formerly Dynamics CRM), you need to learn some new terms and concepts that may be a bit different from what you know from databases and solutions that are hosted on premises. This post introduces some of the key terms and how these concepts are important for planning your implementation. While Dynamics 365 is available on premises, it is most commonly deployed on the Microsoft cloud.  This blog post discusses only cloud implementations. Microsoft has multiple clouds such as commercial and government community clouds. We start with a Microsoft tenant .  A tenant is the account you create in the Microsoft Online Services environment (such as Office 365) when you sign up for a subscription. A tenant contains uniquely identified domains, users, security groups, and subscriptions.  Your tenant has a domain name of .onmicrosoft.com such as acme.onmicrosoft.com.  User accounts belong to a tenant, and subscriptions are assigned to user accoun

Replacing Microsoft InfoPath with Power Apps

Source:  https://powerapps.microsoft.com/en-us/infopath/ Microsoft has offered a number of forms automation products over the years, and the most long running was InfoPath which was released as part of Office 2003.  InfoPath is a powerful and flexible product that stores user data in XML while offering form features such as rules, data validation, scripting, and integration with SharePoint.  The popularity of SharePoint resulted in many organizations standardizing on InfoPath for forms, especially internal forms which are hosted on an intranet such as employee reviews, leave and payment requests, and human resources forms. Microsoft has discontinued InfoPath, with mainstream support ending July 13th, 2021, and extended support ending July 14th, 2026. Microsoft has named Power Apps as the successor to InfoPath .  Power Apps has much in common with InfoPath.  Both products include integration with SharePoint.  Both are geared toward the citizen developer and do not require advan

Power Apps Portal: The Successor to Microsoft Dynamics Portal

In case you have been reviewing Microsoft's new pricing for its Dynamics products which was released this month and have been unable to find Dynamics Portal, it has been rebranded as Power Apps Portal and shifted to the Power Apps side of the Microsoft product family. Rebranding the portal product underscores the importance of app scenarios involving external users such as customers and suppliers.  It also provides a simpler interface than Dynamics 365 for occasional users. The new portal pricing is based on the number of unique users who log into the portal each month (for authenticated users) and on the number of page views for anonymous users.  "A login provides an external authenticated user access to a single portal for up to 24 hours. Multiple logins during the 24-hour period count as 1 billable login. Internal users can be licensed either by the PowerApps per app or per users plans, or a qualifying Dynamics 365 subscription." Pricing starts at $200/mo