When you think of customer relationship management (CRM), you think of sales force automation, marketing, and customer support. But many other solutions benefit from the same features of CRM, even those that are traditionally served by custom line of business solutions.
Criminal investigations, for instance, fit well in the CRM model. They include tracking detailed information on people, relationships (such as known associates), organizations, and activity records such as emails, phone calls, and messages.
InfoStrat has developed a complete Investigative Case Management System based on Microsoft Dynamics CRM.