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Dynamics 365 (CRM) for Criminal Investigations



When you think of customer relationship management (CRM), you think of sales force automation, marketing, and customer support.  But many other solutions benefit from the same features of CRM, even those that are traditionally served by custom line of business solutions.

Criminal investigations, for instance, fit well in the CRM model.  They include tracking detailed information on people, relationships (such as known associates), organizations, and activity records such as emails, phone calls, and messages.

InfoStrat has developed a complete Investigative Case Management System based on Microsoft Dynamics CRM.


To track investigations, CRM is extended by building a more complete data model and business process workflows for assigning and tracking each of the steps of an investigation.  Dynamics CRM lends itself to integration with other systems, such as real time intelligence sources and geographic information systems.

Microsoft's research and development in CRM, as well as the acquisition of new products and companies, makes CRM richer in functionality each year.  For instance, the acquisition of FieldOne provides dispatcher scheduling and route optimization for field operations, highly desirable features for investigators. Microsoft also invests in strengthening the security of its products and cloud services, meeting government requirements.  



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