Microsoft recently purchased FieldOne, gaining a suite of products for Dynamics CRM which fulfill the business requirements of field services. Field services are for organizations which send technicians, installers, or inspectors to customer locations. FieldOne, now Field Service, is offered along with Dynamics CRM Online. Scenarios for Field Service include Building inspectors Maintenance personnel Health and safety inspection Appliance installation or service Plumbing, heating and air conditioning Home health care Property management Snow removal Highway maintenance and many more The following video case study illustrates how Field Service helps customers manage their resources more effectively. Dispatchers at company locations use Field Service to create a list of places to visit, schedule appointments and create an efficient route. The following screen is a visual representation of the daily schedule. Field Service on PC Field agents can use the mobi
From James Townsend, vice president of Sylogist, thoughts on digital transformation, marketing automation, customer relationship management, Power Apps , Microsoft Dynamics 365, government contracting, customer service and more.