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Introducing Employee Self-Service Knowledge Base, from Microsoft

Microsoft recently announced a new option for employee self-service. Some of the biggest drains on employee productivity and engagement come from one thing: a lack of available knowledge. Whether it’s an IT, HR, or customer service question, having to search multiple places or contact another employee for knowledge that is not easily found, wastes valuable time and effort.



Microsoft Dynamics Employee Self-Service (ESS) is a knowledge management solution that provides accessible and consistent knowledge for all employees. Knowledge content is easy to create and manage, and can be delivered internally across all departments, and through multiple channels including devices, productivity tools and applications used every day. For instance, you can:

  • Provide answers to frequently asked questions such as sick leave or benefits
  • Promote consistent answers to customer questions through a well organized knowledge base
  • Offer internal troubleshooting tools 




Microsoft Dynamics Employee Self-Service is surprisingly affordable.  It's a cloud solution so may be deployed quickly.

Here is a video of the solution in action.  Contact me to get more information or join our January 14, 2016 webinar.




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