Introducing Employee Self-Service Knowledge Base, from Microsoft

Microsoft recently announced a new option for employee self-service. Some of the biggest drains on employee productivity and engagement come from one thing: a lack of available knowledge. Whether it’s an IT, HR, or customer service question, having to search multiple places or contact another employee for knowledge that is not easily found, wastes valuable time and effort.

Microsoft Dynamics Employee Self-Service (ESS) is a knowledge management solution that provides accessible and consistent knowledge for all employees. Knowledge content is easy to create and manage, and can be delivered internally across all departments, and through multiple channels including devices, productivity tools and applications used every day. For instance, you can:

Provide answers to frequently asked questions such as sick leave or benefits
Promote consistent answers to customer questions through a well organized knowledge base
Offer internal troubleshooting tools

Microsoft Dynamics Employee Self-Service is surprisingly affordable. It's a cloud solution so may be deployed quickly.

Here is a video of the solution in action. Contact me to get more information or join our January 14, 2016 webinar.

Key Concepts for Microsoft Dynamics 365: Tenant, Instance, App and Solution

To understand Microsoft Dynamics 365 (formerly Dynamics CRM), you need to learn some new terms and concepts that may be a bit different from what you know from databases and solutions that are hosted on premises. This post introduces some of the key terms and how these concepts are important for planning your implementation. While Dynamics 365 is available on premises, it is most commonly deployed on the Microsoft cloud. This blog post discusses only cloud implementations. Microsoft has multiple clouds such as commercial and government community clouds. We start with a Microsoft tenant . A tenant is the account you create in the Microsoft Online Services environment (such as Office 365) when you sign up for a subscription. A tenant contains uniquely identified domains, users, security groups, and subscriptions. Your tenant has a domain name of .onmicrosoft.com such as acme.onmicrosoft.com. User accounts belong to a tenant, and subscriptions are assigned to user accoun

Understanding Dynamics 365 and Office 365 Admin Roles

Managing Dynamics 365 instances If you run Microsoft Dynamics 365 (formerly Dynamics CRM) in the Microsoft cloud, you need to understand how your Dynamics instances relate to Office 365 and choose which of your administrators receives which roles and permissions to manage Dynamics 365. In on premises deployments, your network administrator would create and delete user accounts. The Dynamics 365 admin would then assign permissions to users in Dynamics 365. This post explains three administrator roles: Office 365 Global Administrator Dynamics 365 System Administrator Dynamics 365 Service Administrator You may think that the Dynamics 365 system administrator would have power to do all the actions needed to manage Dynamics 365, but this is not the case. What's different in Microsoft cloud deployments is that licenses and user accounts are managed in Office 365 by an Office 365 Global Administrator. This role is analogous to a network administrator for an on premises

Replacing Microsoft InfoPath with Power Apps

Source: https://powerapps.microsoft.com/en-us/infopath/ by James Townsend Microsoft has offered a number of forms automation products over the years, and the most long running was InfoPath which was released as part of Office 2003. InfoPath is a powerful and flexible product that stores user data in XML while offering form features such as rules, data validation, scripting, and integration with SharePoint. The popularity of SharePoint resulted in many organizations standardizing on InfoPath for forms, especially internal forms which are hosted on an intranet such as employee reviews, leave and payment requests, and human resources forms. Microsoft has discontinued InfoPath, with mainstream support ending July 13th, 2021, and extended support ending July 14th, 2026. Microsoft has named Power Apps as the successor to InfoPath . Power Apps has much in common with InfoPath. Both products include integration with SharePoint. Both are geared toward the citizen developer and do

The Townsend Report

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