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InfoStrat's Townsend Report

InfoStrat president James Townsend's thoughts on digital transformation, marketing automation, customer relationship management, Microsoft Dynamics 365 (formerly CRM), government contracting, customer service and more. For breaking news, follow me on Twitter @jamestownsend and for more depth see the InfoStrat website at www.infostrat.com

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Showing posts from August, 2013

Posts

Customization Makes Software Users Happier

on August 20, 2013

crm customization Dynamics CRM software development. procurement

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Shop for Fit and Not for Function

on August 15, 2013

enterprise architecture software procurement

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Standardize the Platform, Not the Solution -- Assimilation is Futile

on August 14, 2013

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Jim Townsend: James Townsend, Founder and CEO of www.infostrat.com, is a leading expert on Microsoft solutions for government, and a pioneer of Microsoft Dynamics CRM as a development platform. He has published over fifty articles and books on software development and other topics.

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