State of the CRM Software Market
In last ten years CRM has become a necessity and not optional
Value of your company is your customer relationships
Social CRM is a new trend
Microsoft Dynamics CRM offers four things: a complete suite, flexible configuration and deep customization, user experience, and affordability
"Malicious compliance" means barely using a deployed CRM
How Can Microsoft Dynamics CRM Partners Survive in the Cloud Era?
ISVs can allow customers to download trials of their CRM solutions.
Partners will likely have higher number of leads to handle
Likely to close deals without ever meeting the customer in person
Smart partners will learn how to handle a larger number of leads and customer trials
Majority of services revenue has come from domain expertise and high value consulting
What Percentage of Customers are Deploying in…