Skip to main content

Why Use Microsoft Surface in Public Sector?

Even as long as I have worked in the software and technology field, I'm sometimes surprised by the reaction of people to new products. Microsoft Surface elicits the strongest responses of anything I have seen in the last decade.

When people read about it, they wonder why they would want a 250 pound PC, or what could be an iPhone for Paul Bunyon. They ask why public sector customers would be interested at all in this device.


When they see it in person, however, it's a different story. Simply put, Microsoft Surface is irresistible. People of all ages want to touch it and find out what it does. It truly is a different way to interact with a computer.

As for public sector, they key seems to be visualization of information. The Microsoft Single View Platform, weaving together Virtual Earth with business intelligence and line of business systems, is powerful on the Surface. The ability to activitate map layers and show data in new ways is exciting even to a jaded observer of the technology scene.

Popular posts from this blog

Power Apps Portal: The Successor to Microsoft Dynamics Portal

In case you have been reviewing Microsoft's new pricing for its Dynamics products which was released this month and have been unable to find Dynamics Portal, it has been rebranded as PowerApps Portal and shifted to the PowerApps side of the Microsoft product family.


Rebranding the portal product underscores the importance of app scenarios involving external users such as customers and suppliers.  It also provides a simpler interface than Dynamics 365 for occasional users.

The new portal pricing is based on the number of unique users who log into the portal each month (for authenticated users) and on the number of page views for anonymous users.  "A login provides an external authenticated user access to a single portal for up to 24 hours. Multiple logins during the 24-hour period count as 1 billable login. Internal users can be licensed either by the PowerApps per app or per users plans, or a qualifying Dynamics 365 subscription."

Pricing starts at $200/mo. for 100 dail…

5 Best Things about the Unified Interface for Microsoft Dynamics 365

The latest version of Microsoft Dynamics 365 moves most of the core functionality of sales and customer service to a new user interface - The Unified Interface client.  This user interface is not completely new as it was gradually introduced for the Hub features such as the Customer Service Hub in recent versions of the product.

The new interface is quite different from the previous interface which was used from Dynamics CRM 2013 to 2018 with a few incremental changes. 

This is the Unified Interface, using a form from InfoStrat's Grants Manager Plus Solution.



Here is the same record shown in the previous interface which Microsoft calls Classic.



Here are the top 5 features that I like best about the Unified Interface:

Better menus and navigation. The sitemap on the left is more helpful than the classic menus for larger, more complex solution. Lefthand menu shortcuts are a great use of space and help users access the most popular areas. Better subgrids.  Subgrids are important for en…

ScreenMeet Remote Support Tool for Dynamics 365 Customer Service

I met Lou Guercia when he was president and CEO of Scribe Software, the leading CRM integration tool.  Scribe was acquired by TIBCO Software in 2018.  I recently reconnected with Lou and learned about ScreenMeet, the company he joined as chief operating officer.   The following is a description of the product provided by ScreenMeet:

ScreenMeet is a cloud-based remote support tool designed to integrate with Dynamics 365 Customer Service. By enabling customer service and IT support organizations to address critical technical issues directly from their CRM or ticketing platform, it streamlines the process and provides a fully browser-based support experience.

You can also use ScreenMeet with other CRM products or even on its own without a CRM.

Here is a short video demo of ScreenMeet with Dynamics integration:


ScreenMeet - Cloud-based Remote Support Integrated with Dynamics 365 Customer Support Once integrated with a Dynamics 365 CS organization, the ScreenMeet widget appears on Case pa…