Today one of my clients told me that word of xRM (Microsoft CRM as a development platform) is starting to spread. He said that other state and local governments have been contacting him to find out how he is solving business problems with an option that lies between writing custom applications from scratch or settling for the features of an expensive packaged line of business solution.
With budgets tightening around the world, government agencies need more cost effective ways to address the needs of constituents. Could xRM be part of the solution? My clients think the answer is yes.
Even as deficits rise, especially as economic conditions worsen, the demands for government services will continue to grow. This is true at all levels of government, but particularly for local government, because it touches citizens directly. Local government must respond to demands for services, and budget shortfalls are not a sufficient excuse not to take action.
I suggest that before the New Year you catalog your backlog of unfulfilled requests for software projects, adding projects that are not moving fast enough to deployment. Then ask yourself which would be good candidates for implementing the xRM way. A quick pilot will help you prove the concept so you can take advantage of this Third Option.